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Electronic circulation of citizens, including individual entrepreneurs (hereinafter - the citizens) and legal entities destination dealt with in accordance with the requirements of  Act of July 18, 2011 № 300-Z "On citizens and legal entities“.

In accordance with Law of the Republic of Belarus of 18 July 2011 №300-Z "On citizens and legal entities“ e-mail address set forth in the Belarusian and Russian languages. 

Electronic appeal citizen must necessarily contain: 
surname, first name, middle name or initials of the citizen; address of the place of residence (stay) of a citizen; of the essence of treatment; e-mail address of the citizen. 

E-mail address of the legal entity must necessarily contain: 
the full name of the legal entity; location of the entity; of the essence of treatment; surname, name, patronymic of the person authorized to sign the appeal; e-mail address of the legal entity. 

Electronic treatment should be considered within 15 days from the date of registration, and require further investigation and verification - not later than 1 month. 

Responses to electronic communications are transmitted electronically to the e-mail address for electronic use, or in writing at the address of the place of residence (stay) a citizen or of the legal entity in the cases established Law of the Republic of Belarus of 18 July 2011 № 300-Z "On citizens and legal entities“.

Left without consideration on the merits treatment that (which): 
is not made in Belarusian or Russian; do not contain the names, your own name, patronymic, place of residence (stay) of a citizen; do not contain the full name and address of the legal entity of its location, families, own name, patronymic of the head or a person duly authorized to sign the appeal (for legal entities); contain text that is impossible to read; contain abusive or insulting words or expressions; subject to review in accordance with the legislation on constitutional proceedings, civil, civil procedure, economic procedure, criminal procedure law, the legislation governing the administrative process, the legislation on administrative procedures or in accordance with the laws established a procedure for submission and consideration of such appeals; ask questions that do not relate to the competence of the recipient; missed without a valid reason for filing a complaint; resubmit the request if it has already been considered on its merits, and it does not contain new facts that are relevant to consideration of the appeal on the merits; correspondence with the applicant discontinued. 

The order of consideration of citizens and legal entities is regulated in accordance with the legislation of the Republic of Belarus: 
Law of the Republic of Belarus of 18 July 2011 № 300-W  «On the complaints of citizens and legal entities»

Resolution of the Council of Ministers of 30 December 2011 № 1786 «Approval of the Regulations on the procedure for prosecution of the appeals of citizens and legal persons in state agencies and other organizations, individual entrepreneurs».

Law of the Republic of Belarus of 28 October 2008 № 433-W «On the bases of administrative procedures»

Presidential Directive № 2 of 27.12.2006 "On measures to further de-bureaucratization of the state apparatus"

Decree of the President of the Republic of Belarus of 14.01.2005 № 2 «On improving outreach»
Presidential Decree of October 15, 2007 № 498  «On additional measures to work with citizens and legal entities»
Law of the Republic of Belarus of 18.06.1993 № 2435-XII "On Healthcare